Customer care
Shipping & Returns
Find information about delivery times, refunds, and address adjustments for your order.
Shipping
Orders are processed after checkout and typically ship within 24 hours. Delivery timing depends on product type, destination, and carrier availability.
Returns
Because products are custom-made specifically for each order, standard returns are limited to damaged, defective, or incorrect items. Contact support within 14 days of delivery with your order number and clear photos so we can review a replacement or refund.
Address Changes
If the shipping address is wrong, contact support as quickly as possible. We can only make changes before an order enters custom production.